FAQ Page

Full-time cardholders can check out ten (10) videosstack of books and a hundred (100) items (books, magazines, audiobooks, CDs) total. Deposit card holders can have four (4) things checked out on their card at one time.  Books, magazines, CDs and audiobooks check out for 3 weeks, while videos check out for 1 week.  Our complete loan policy is online.

Your library card can also be used to download ebooks and audiobooks from ListenAlaska.

Yes, we can put things on hold for you. You can ask the librarian at the desk, you can place the hold yourself at the catalog terminals (instructions are next to each terminal), or you can place the hold from home using our online catalog.reserved

  1. From the search list, click on the box that says Place Hold for the item you want to request. Or you can click the Details box, to see more information about the item, then click Place Hold from the menu on the left.
  2. Type in your User ID (your library card barcode) including all 14 digits starting with 23427000… and PIN (the default PIN is last 6 digits of your library barcode). Choose the library where you want the item held.
  3. Click on the box that says Place Hold. Another screen will appear verifying your hold.

If you would like someone else to come in and pick up your item when it is available, just call the library during open hours and ask to have a permission note placed on your account.

All items can be renewed once, provided another patron has not placed the item on hold. You can ask the librarian at the front desk, call during open hours, or renew through our online catalog.renew_icon

  1. From any screen, click the link on the gray bar that says My Account.
  2. Click the link for Renew My Materials.
  3. Type in your User ID (your library card barcode) including all 14 digits starting with 23427000… and PIN (the default PIN is the last 6 digits of your library barcode).
  4. Select which items you wish to renew or select Renew All. Click the box that says Renew Selected Items.
  5. A screen will appear verifying whether the items were renewed or not. If they were renewed, the new due date will display. If the items were not renewed, you will see the reason why.

Video overdue fines are $.50 per day, up to $3.00. All other items have a six-day grace period, with a .70 fine on the seventh day, and a .10 a day after that, up to $3.00. Interlibrary loans have a $1.00 per day fine, with no limit amount. (loan policy).  If you are renewing items after they are due, the overdue fine will be calculated up to the day on which you renew.

There is a drive-up book drop in the parking lot of the library. There are also book-drops in front of the upstairs Centennial Building doors and at the Plaza Mall Community Bulletin Board. Items that belong to the public library can also be returned to any other First City Libraries member location in Ketchikan (UAS-Ketchikan and the public schools)book drop.

tornpage1Please tell the librarian at the front desk that there is damage. Please do not try to fix it yourself. Patrons are not charged for normal wear and tear. Charges will be determined by the extent and circumstances of the damage.

The library has both a small meeting room (12-16 people) and a large multipurpose room (20-50 people) available for free use to community organizations.  The complete meeting room policy and the application form are available online.  The complete application can be mailed to the Adult Services Librarian.

There are also two study rooms available  (1-4 people).  We do not reserve these rooms in advance, but you can sign up for two-hour use on a first-come, first-served basis.

data projectorYes, the library has a slide projector, an overhead projector, portable easels and Epson data projectors for computer-generated presentations. A projection screen is also available. A deposit is required for the equipment and everything checks out for 48 hours, with one renewal.

irs-logoperm fundThe Public Library gets income tax forms and instructions from the IRS every spring. IRS forms and publications are also available at www.irs.gov.

Permanent Fund application forms are available at the library every year. You can also file online at pfd.alaska.gov

If you would like to file IRS returns or PFD applications online, the library offers free Internet access.